FAQ

Frequently Asked Questions (FAQ)

Shipping & Delivery

Q: What are your standard delivery times?
A: We offer fast and reliable shipping worldwide! Here’s what to expect:

  • USA & Canada: 3-7 business days
  • Australia, NZ & Oceania: 5-10 business days
  • Europe & UK: 3-7 business days
  • Latin America & Other Countries: 3-7 business days

Note: Delivery times may vary due to local courier policies, flight schedules, and weather conditions.

Q: How can I track my order?
A: Once your order is shipped, you'll receive a confirmation email with a tracking number. If you haven't received it or need help tracking your package, email us at info.movease@gmail.com, and we’ll be happy to assist you.

Product & Usage

Q: How does the MovEASE™ Knee Brace help with knee pain?
A: Our knee brace is designed to provide stability, compression, and support to reduce pain, improve mobility, and enhance joint comfort. Whether you’re dealing with arthritis, injuries, or general knee discomfort, MovEASE™ helps keep you moving pain-free.

Q: What size should I choose?
A: Our knee brace is designed with a flexible, ergonomic fit that adjusts to most knee sizes. Please refer to our size chart on the product page for the best fit.

Q: Can I wear it all day?
A: Yes! Our brace is made from breathable, moisture-wicking materials for all-day comfort. However, if you experience discomfort, we recommend removing it for short breaks.

Returns & Warranty

Q: What if I’m not satisfied with my purchase?
A: We stand by our risk-free 90-day guarantee! If you're not completely satisfied, simply contact us at info.movease@gmail.com, and we’ll arrange an exchange or full refund—no questions asked.

Q: Do you offer a warranty?
A: Yes! All purchases come with a 1-year warranty, covering any manufacturing defects.

Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods at checkout.

Q: Can I change or cancel my order?
A: If your order hasn’t been processed yet, we’ll do our best to make changes. Contact us as soon as possible at info.movease@gmail.com for assistance.